Shipping Policy

Order Processing Time and Standard Shipping

Most orders are processed within 2 working days upon receiving the order. Orders placed before 12:00pm (GMT+8:00) should be received within 1-7 working days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays). Order processing may take a longer time during peak or festive seasons. 

There are times where order processing time will take longer than usual, such as Pre-Order items or hot selling items that may run out of stock. Should there be such a situation, SBL Healthcare will contact you to on the soonest available date.

We will ensure that all products that are shipped have proper packaging but we do not warranty that damages or poor handling by third parties may occur during transit. The customer is requested to inform us via Call us at 1-700-81-7988, WhatsApp our customer service at +6012 306 4733 or email us at careline@sblhealthcare.com upon receiving and inspecting the product. Kindly refer to the Refund Policy for more details.


Delayed or Lost Orders
A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by courier services, especially during peak seasons or other unforeseen circumstances (such as natural disasters, pandemic, war, riot, state of emergency, movement control order or abrupt termination of the third party services). Although orders normally take much less time than that, we are unable to dispatch a replacement until this period of time has elapsed or unless the parcel has been confirmed as lost by the courier service.


Wrong or Incomplete Address
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.


Shipping Costs
Please refer to the shipping fee calculated upon check out. Shipping costs are calculated based on the volumetric weight of each purchased product. Shipping costs may be waived or reduced during certain promotion periods, using voucher codes, discount codes or automatically adjusted based on certain criteria. Users of the site may have to login with a valid user account to enjoy such benefits. SBL Healthcare reserves the right to update or amend any shipping costs at any time without prior notice.